Shipping policy

Shipping policy

Thank you for choosing Scentsanctuary2 We are committed to providing you with a seamless shopping experience. Below are the key details of our shipping process.

Processing Time

We aim to process and dispatch all orders within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and the size of your order.

For UK orders, standard shipping typically takes 2–4 business days.

For USA orders, shipping rates and delivery times may vary depending on the destination and shipping method selected.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number and shipping details. This allows you to follow your parcel’s journey until it arrives at your door.

Shipping Delays

While we do our best to ensure timely delivery, scentsanctuary24 not responsible for delays caused by shipping carriers or external factors beyond our control, such as weather conditions or customs processing.

Damaged or Missing Items

If your order arrives damaged or is missing items, please contact us within 48 hours of delivery at Scentsanctuary24@outlook.com Be sure to include your order number and, if applicable, photo evidence of any damage for faster assistance.

Address Accuracy

Please ensure that your shipping address is accurate and complete before finalizing your order. We are not liable for delivery issues or delays caused by incorrect or incomplete addresses.

If you have any questions or concerns regarding shipping, feel free to reach out to us at scentsanctuary24@outlook.com